http://www.bbc.co.uk/iplayer/episode/b01lvf9p/Panorama_Rats_Traps_Bugs_and_Cutbacks/
A very interesting piece, though slightly false at times, such as the woman in Devon who was quoted £100 just for someone to come look at her problem. There are hundreds of pest control companies in Devon, she obviously hadn’t got many quotes (or where the better quotes not mentioned just to make for a better story). Also the chap who started a pest control company just by adding a few adverts in shop windows, seriously if I tried that I would be out of work before the end of the day!